E-Commerce Operations Lead & People Development

The Kroger Co.; Canby (OR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Career growth opportunities

Job summary

The Kroger Co. is seeking a dedicated e-Commerce Operations Supervisor to manage the day-to-day store online department, drive sales goals, and staff the team while upholding our core values.

This role emphasizes recruiting, training, and performance management in a fast-paced environment. Based in Oregon, you will oversee order fulfillment, scheduling, and program initiatives, ensuring orders are accurate, compliant with safety standards, and delivered with top customer satisfaction.

Qualifications

• Experience supervising a store e-Commerce or online order department.
• Ability to recruit, interview and hire staff.
• Strong organization and multitasking skills.
• Ability to lift up to 50 pounds and stand for extended periods.
• Excellent oral and written communication.
• Knowledge of safety and food-handling procedures.

Responsibilities

• Oversee day-to-day operations of the e-Commerce department.
• Staff, interview and hire e-Commerce team.
• Develop associates to meet productivity goals.
• Ensure orders are fulfilled accurately and on time.
• Train staff on order selector and customer attendant roles.
• Lead initiatives and execute e-Commerce programs.
• Monitor sales, budgets and customer satisfaction.
• Ensure compliance with laws and safety procedures.
• Coordinate with store leadership on program execution and inventory control.

Skills

Supervisory experience

Staffing and scheduling

Employee development

Leadership skills

Excellent communication

Lift up to 50 pounds

Microsoft Office

e-Commerce operations knowledge

Education

High School Diploma or GED

Bachelor's Degree (desired)

Tools

POS knowledge

Job description

The Kroger Co. is seeking a dedicated e-Commerce Operations Supervisor to manage the day-to-day store online department, drive sales goals, and staff the team while upholding our core values.

This role emphasizes recruiting, training, and performance management in a fast-paced environment. Based in Oregon, you will oversee order fulfillment, scheduling, and program initiatives, ensuring orders are accurate, compliant with safety standards, and delivered with top customer satisfaction.