E-Commerce Operations Lead

Kroger; Rockwall (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Job summary

Kroger in Rockwall, Texas is seeking a Store e-Commerce Assistant to support the Store e-Commerce manager in day-to-day operations of the e-Commerce department. You will supervise team members, ensure compliance with laws and safety procedures, train staff, and help manage order intake, labeling, and problem-solving for e-Commerce activities in a fast-paced environment.

This role requires supervisory experience, attention to detail, and strong communication skills to coordinate between stores,

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags and use basic computer systems.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, and subtraction).
• Self-directed with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team adheres to local, state and federal laws, food safety procedures and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Proven supervisory experience

Read shelf tags

Basic computer skills

Excellent communication

Basic math

Job description

Kroger in Rockwall, Texas is seeking a Store e-Commerce Assistant to support the Store e-Commerce manager in day-to-day operations of the e-Commerce department. You will supervise team members, ensure compliance with laws and safety procedures, train staff, and help manage order intake, labeling, and problem-solving for e-Commerce activities in a fast-paced environment.

This role requires supervisory experience, attention to detail, and strong communication skills to coordinate between stores,