E-Commerce Operations Lead: Growth & Training

Kroger Co.; White Rock (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

The Kroger Co. is seeking a Store e-Commerce Supervisor in White Rock, NM to support day-to-day operations of the e-Commerce department.

You will ensure high standards for shopping ease, variety, freshness, and cleanliness while leading the team in a fast-paced environment. Responsibilities include supervising selectors and customer attendants, training staff, scheduling, and handling order intake and labeling.

Qualifications

• Supervisory experience required.
• Ability to read shelf tags and perform basic math.
• Basic computer skills required.
• Self-directed with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, food safety procedures and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies needed to perform duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to pricing, scanning, item location, temperatures.
• Perform opening and closing procedures.
• Learn/process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team performance and reviews.

Skills

Supervisory experience

Reading shelf tags

Basic math

Tools

Basic computer skills

Job description

The Kroger Co. is seeking a Store e-Commerce Supervisor in White Rock, NM to support day-to-day operations of the e-Commerce department.

You will ensure high standards for shopping ease, variety, freshness, and cleanliness while leading the team in a fast-paced environment. Responsibilities include supervising selectors and customer attendants, training staff, scheduling, and handling order intake and labeling.