E‑Commerce Operations Lead

The Kroger Co.; Castle Rock (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

The Kroger Co. in Castle Rock, CO is seeking a Store e-Commerce Operations Associate to assist the Store e-Commerce manager with day-to-day operations of the store's e-Commerce department.

The role supports a fast-paced environment while upholding the company values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include supervising team members, training staff, scheduling, coordinating order fulfillment, labeling, equipment troubleshooting and process

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, subtraction).
• Self-directed, ability to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, food safety procedures and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as person in charge of the e-Commerce department when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to selectors and attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies to perform duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members’ daily performance and annual reviews.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve issues.
• Provide support through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Supervisory experience

Shelf tag reading

Basic computer knowledge

Excellent oral/written communication

Basic math skills

Self-directed, ability to execute

Warehouse experience

Job description

The Kroger Co. in Castle Rock, CO is seeking a Store e-Commerce Operations Associate to assist the Store e-Commerce manager with day-to-day operations of the store's e-Commerce department.

The role supports a fast-paced environment while upholding the company values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include supervising team members, training staff, scheduling, coordinating order fulfillment, labeling, equipment troubleshooting and process