E-Commerce Operations Lead

Goodwill of Central & Northern Arizona; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K Plans

Life Insurance

Paid Time Off

Job summary

Goodwill of Central and Northern Arizona is seeking an E-Commerce Operations Manager to oversee all online activities, including projects, collections, security, and processing sales, while managing the team and driving financial performance.

You will mentor team members, travel to stores to identify E-Commerce products, optimize listings, and push margins through efficient operations and strong vendor relationships.

Qualifications

• Associates degree in Business or related field preferred.
• 2 years’ demonstrated E-Commerce management experience with Goodwill or related retail experience preferred.
• Prior jewelry knowledge or sales preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Maximizes revenue and margin from donated goods through online sales.
• Assists with security procedures and audits incoming merchandise for loss control.
• Analyzes sales and expense reports to improve margin, revenue, and processes.
• Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• Assists with business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Provides positive and professional working relationships with peers, team members, and outside vendors to ensure effective operation of E-Commerce.
• Assists with the proper procedures for handling and sales of E-Commerce merchandise.
• Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations with a focus on continuous improvement.
• Ensures proper adherence by store and E-Commerce team members to policies and procedures.
• Ensures timeliness and accuracy of all required reports and records.
• Builds a high-performing team to maximize donated goods being sent to E-Commerce.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.

Skills

E-Commerce management

Jewelry knowledge

Microsoft Office Suite

Education

Associates degree in Business or related field

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking an E-Commerce Operations Manager to oversee all online activities, including projects, collections, security, and processing sales, while managing the team and driving financial performance.

You will mentor team members, travel to stores to identify E-Commerce products, optimize listings, and push margins through efficient operations and strong vendor relationships.