Retail Operations & Customer Experience Manager

Goodwill of Central & Northern Arizona; Prescott (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

Life insurance

EAP

PTO & holidays

Job summary

Goodwill of Central & Northern Arizona is seeking a Retail Store Manager to lead the sales floor, hit daily and yearly goals, and oversee store operations. You will mentor Retail Sales Associates, manage inventory, ensure security and safety, and maintain a clean, welcoming environment that reflects our brand.

This role involves cross-store coordination, performance coaching, and delivering outstanding customer service to donors and customers.

Qualifications

• Retail management experience or equivalent preferred.
• Strong customer service and communication skills.
• Ability to coach and develop teams and lead store operations.

Responsibilities

• Lead daily operations of the sales floor to meet goals.
• Oversee inventory, reporting, and cash handling.
• Ensure store compliance with security, health, and safety policies.

Skills

Leadership

Customer service

Team management

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Point of Sale systems

Job description

Goodwill of Central & Northern Arizona is seeking a Retail Store Manager to lead the sales floor, hit daily and yearly goals, and oversee store operations. You will mentor Retail Sales Associates, manage inventory, ensure security and safety, and maintain a clean, welcoming environment that reflects our brand.

This role involves cross-store coordination, performance coaching, and delivering outstanding customer service to donors and customers.