E‑Commerce Operations Lead

Goodwill-Industries; South Bend (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill-Industries in the United States is seeking an E-Commerce Manager to oversee daily online operations, ensuring efficient workflows, quality control, and timely order fulfillment. You will lead staff, including program participants, and collaborate with Mission Services to foster growth and accountability.

The role requires strong leadership, inventory management, and experience with Shopify and marketplace platforms like Amazon and eBay.

Qualifications

• Two years of supervisory experience or more.
• Strong leadership and team management abilities.
• Excellent communication skills, both verbal and written.
• Solid understanding of sales, budgeting, inventory management, and profitability.

Responsibilities

• Oversee daily e-commerce operations and ensure efficient workflows.
• Schedule staff and equipment to meet demand.
• Train and develop employees and program participants.
• Maintain e-commerce platforms, pricing, and vendor relationships.
• Monitor inventory, order fulfillment, and shipping logistics.

Skills

Leadership

Staff management

Communication

Inventory management

Shopify

Amazon

eBay

Digital marketing

Pricing strategy

Team coaching

Education

High school diploma

Tools

Microsoft Office

Google Suite

Shipping tools

Excel

Job description

Goodwill-Industries in the United States is seeking an E-Commerce Manager to oversee daily online operations, ensuring efficient workflows, quality control, and timely order fulfillment. You will lead staff, including program participants, and collaborate with Mission Services to foster growth and accountability.

The role requires strong leadership, inventory management, and experience with Shopify and marketplace platforms like Amazon and eBay.