E-Commerce Assistant Manager

Goodwill of Central & Northern Arizona; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

3 Medical Plans

Employer Funded HRA

3 Dental Plans

Vision Plan

401K Plans (Traditional and Roth)

Employer Paid Life Insurance

Employee Assistance Program

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona in Phoenix, AZ, is seeking an E-Commerce Operations Supervisor to oversee online sales, security, and processing of donated goods. The role includes mentoring team members, traveling to stores, and driving revenue and margin goals for GCNA and affiliates.

The position requires an Associate degree in Business or related field and 2+ years in E-Commerce management, with strong MS Office skills and English proficiency.

Qualifications

• Associates degree in Business or related field; preferred 2 years' E-Commerce management experience.
• Prior jewelry knowledge or sales preferred.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen where applicable.
• Ability to speak and read English proficiently.

Responsibilities

• Maximize revenue and margin from donated goods through online sales.
• Assist with security procedures and audits incoming merchandise for loss control.
• Analyze sales and expense reports to improve margin, revenue, and processes.
• Maximize sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• Assist with business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Build a high-performing team to maximize donated goods being sent to E-Commerce.

Skills

E-Commerce management

Microsoft Office

English proficiency

Background check clearance

Education

Associate degree in Business or related field

Tools

Microsoft Office Suite

Job description

Position Summary

515 N 51st Ave Phoenix Arizona, 85043, [phone] Starting Pay :$47,000.00 Annual Position Description: Assists with overseeing all E-Commerce operations, including E-Commerce projects, collections, security, safety, processing sales, Team Member management, financial performance, and margin goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Assists with mentoring and training less experienced Team Members. Travels to retail stores to assist in identification of E-Commerce products.

Essential Duties and Responsibilities

• Maximizes revenue and margin from donated goods through online sales.
• Assists with security procedures and audits incoming merchandise for loss control.
• Analyzes sales and expense reports to improve margin, revenue, and processes.
• Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
• Assists with business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
• Provides positive and professional working relationships with peers, team members, and outside vendors to ensure effective operation of E-Commerce.
• Assists with the proper procedures for handling and sales of E-Commerce merchandise.
• Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations with a focus on continuous improvement.
• Ensures proper adherence by store and E-Commerce team members to policies and procedures.
• Ensures timeliness and accuracy of all required reports and records.
• Builds a high-performing team to maximize donated goods being sent to E-Commerce.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• Associates degree in Business or related field, preferred 2 years' experience of demonstrated E-Commerce management experience with Goodwill or related retail experience Prior jewelry knowledge or sales preferred Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently

Benefits

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K Traditional and Roth Plans
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

These are just a few highlights of our key benefit offerings!

About Goodwill

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Employment

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Contact

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.