E-Commerce Operations Lead

HAPPIER 365 LLC; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Happier Grocery in New York seeks an E-Commerce Coordinator to lead daily online operations, ensure accurate order fulfillment, and maintain top-tier customer satisfaction. You will supervise e-commerce tasks, manage live order communications, and coordinate with in-store teams to align online and offline priorities.

You will monitor product listings, pricing, and inventory, address guest concerns promptly, and help optimize workflows using our order management tools.

Qualifications

• Prior experience in e-commerce order fulfillment, retail operations, or customer service preferred.
• Supervisory or lead experience preferred.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, leadership, and interpersonal skills.
• Open availability required; must be 18 years or older.
• Willingness to comply with all relevant local and state laws, including those regarding alcohol handling.

Responsibilities

• Lead and oversee daily e-commerce operations, including order flow, fulfillment, and team coordination.
• Own the orders email account handling instant communication for live orders, ensuring proper communication etiquette and timely responses.
• Oversee the timely fulfillment of nationwide shipping orders, ensuring accuracy and quality standards.
• Pick and pack e-commerce orders efficiently and accurately.
• Strategically manage e-commerce associates and checkout team members when assigned to e-commerce operations.
• Ensure smooth coordination between in-store and online order priorities.
• Maintain website accuracy by monitoring product listings, availability, and pricing; submit updates or corrections as needed.
• Monitor inventory levels, identify discrepancies, and report inventory issues or shortages to management.
• Address guest concerns and complaints promptly and professionally, finding effective customer service resolutions that align with company standards.
• Provide feedback to management on operational concerns, losses, scanning errors, workflow inefficiencies, or customer trends.
• Greet customers and support front-of-house operations as needed, maintaining Happier Grocery’s service standards.
• Maintain cleanliness and organization of work areas, fulfillment spaces, and customer-facing zones.
• Adhere to all company policies, especially cash handling, safety protocols, and food handling standards.
• Participate in inventory counts and product monitoring as needed.
• Assist the front-end teams as is necessary.

Skills

Leadership

Team supervision

Communication

Attention to detail

Time management

Multitasking

Customer service

E-commerce systems

Tools

Order management system

Checkout systems

Job description

Happier Grocery in New York seeks an E-Commerce Coordinator to lead daily online operations, ensure accurate order fulfillment, and maintain top-tier customer satisfaction. You will supervise e-commerce tasks, manage live order communications, and coordinate with in-store teams to align online and offline priorities.

You will monitor product listings, pricing, and inventory, address guest concerns promptly, and help optimize workflows using our order management tools.