E-Commerce Coordinator

Happier Grocery; New York (NY); On-site; USD 35,000 - 60,000; Full time

Job summary

Happier Grocery is seeking an E-Commerce Coordinator to lead daily online operations, ensure accurate order fulfillment, and maintain proactive, courteous communication with customers across our digital channels. You will own the flow of orders, monitor live updates, and drive accountability for timely shipping and service excellence.

In this role, you will supervise e-commerce team members when assigned, coordinate with in-store operations, and align online priorities with store performance.

Qualifications

• Experience in e-commerce order fulfillment or retail operations.
• Supervisory or lead experience.
• Strong attention to detail and multitasking in a fast-paced environment.
• Excellent communication and leadership skills.
• Familiarity with order management systems and digital tools.

Responsibilities

• Lead and oversee daily e-commerce operations, including order flow, fulfillment, and team coordination.
• Own the orders email account and ensure timely responses with proper communication etiquette.
• Oversee timely fulfillment of nationwide shipping orders with accuracy.
• Pick and pack e-commerce orders efficiently and accurately.
• Strategically manage e-commerce associates when assigned to e-commerce operations.
• Coordinate between in-store and online order priorities to ensure smooth operations.
• Maintain website accuracy by monitoring product listings, availability, and pricing.
• Monitor inventory levels and report shortages or discrepancies to management.
• Address guest concerns promptly and professionally, delivering effective resolutions.
• Provide feedback to management on operational concerns and workflow inefficiencies.
• Greet customers and support front-of-house operations as needed.

Skills

E-commerce experience

Supervisory experience

Attention to detail

Communication skills

Team coordination

Tools

Order management systems

Job description

Summary

As an E-Commerce Coordinator at Happier Grocery, you play a key leadership role in ensuring a seamless, accurate, and timely online shopping experience. You are responsible for overseeing daily e-commerce operations, supervising team members when assigned to e-commerce, and serving as a point of accountability for order fulfillment, communication, customer satisfaction, and inventory accuracy.

Responsibilities

• Lead and oversee daily e-commerce operations, including order flow, fulfillment, and team coordination
• Own the orders email account handling instant communication for live orders, ensuring proper communication etiquette and timely responses
• Oversee the timely fulfillment of nationwide shipping orders, ensuring accuracy and quality standards are met
• Pick and pack e-commerce orders efficiently and accurately
• Strategically manage e-commerce associates and checkout team members when assigned to e-commerce operations
• Ensure smooth coordination between in-store and online order priorities
• Maintain website accuracy by monitoring product listings, availability, and pricing; submit updates or corrections as needed
• Monitor inventory levels, identify discrepancies, and report inventory issues or shortages to management
• Address guest concerns and complaints promptly and professionally, finding effective customer service resolutions that align with company standards
• Provide feedback to management on operational concerns, losses, scanning errors, workflow inefficiencies, or customer trends
• Greet customers and support front-of-house operations as needed, maintaining Happier Grocery’s service standards
• Maintain cleanliness and organization of work areas, fulfillment spaces, and customer-facing zones
• Adhere to all company policies, especially cash handling, safety protocols, and food handling standards
• Participate in inventory counts and product monitoring as needed
• Assist the front-end teams as is necessary.

Qualifications

• Prior experience in e-commerce order fulfillment, retail operations, or customer service preferred
• Supervisory or lead experience preferred
• Proven ability to handle guest complaints and deliver thoughtful, solution-oriented customer service resolutions
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Excellent communication, leadership, and interpersonal skillsComfortable using digital tools, order management systems, and internal communication platforms
• Ability to work independently and collaboratively with cross-functional teams
• Effective time management and problem-solving skills
• Must be 18 years or older
• Open availability required
• Willingness to comply with all relevant local and state laws, including those regarding alcohol handling