E-Commerce Coordinator

HAPPIER 365 LLC; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Happier Grocery in New York seeks an E-Commerce Coordinator to lead daily online operations, ensure accurate order fulfillment, and maintain top-tier customer satisfaction. You will supervise e-commerce tasks, manage live order communications, and coordinate with in-store teams to align online and offline priorities.

You will monitor product listings, pricing, and inventory, address guest concerns promptly, and help optimize workflows using our order management tools.

Qualifications

• Prior experience in e-commerce order fulfillment, retail operations, or customer service preferred.
• Supervisory or lead experience preferred.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, leadership, and interpersonal skills.
• Open availability required; must be 18 years or older.
• Willingness to comply with all relevant local and state laws, including those regarding alcohol handling.

Responsibilities

• Lead and oversee daily e-commerce operations, including order flow, fulfillment, and team coordination.
• Own the orders email account handling instant communication for live orders, ensuring proper communication etiquette and timely responses.
• Oversee the timely fulfillment of nationwide shipping orders, ensuring accuracy and quality standards.
• Pick and pack e-commerce orders efficiently and accurately.
• Strategically manage e-commerce associates and checkout team members when assigned to e-commerce operations.
• Ensure smooth coordination between in-store and online order priorities.
• Maintain website accuracy by monitoring product listings, availability, and pricing; submit updates or corrections as needed.
• Monitor inventory levels, identify discrepancies, and report inventory issues or shortages to management.
• Address guest concerns and complaints promptly and professionally, finding effective customer service resolutions that align with company standards.
• Provide feedback to management on operational concerns, losses, scanning errors, workflow inefficiencies, or customer trends.
• Greet customers and support front-of-house operations as needed, maintaining Happier Grocery’s service standards.
• Maintain cleanliness and organization of work areas, fulfillment spaces, and customer-facing zones.
• Adhere to all company policies, especially cash handling, safety protocols, and food handling standards.
• Participate in inventory counts and product monitoring as needed.
• Assist the front-end teams as is necessary.

Skills

Leadership

Team supervision

Communication

Attention to detail

Time management

Multitasking

Customer service

E-commerce systems

Tools

Order management system

Checkout systems

Job description

SUMMARYAs an E-Commerce Coordinator at Happier Grocery, you play a key leadership role in ensuring a seamless, accurate, and timely online shopping experience. You are responsible for overseeing daily e-commerce operations, supervising team members when assigned to e-commerce, and serving as a point of accountability for order fulfillment, communication, customer satisfaction, and inventory accuracy.ResponsibilitiesLead and oversee daily e-commerce operations, including order flow, fulfillment, and team coordinationOwn the orders email account handling instant communication for live orders, ensuring proper communication etiquette and timely responsesOversee the timely fulfillment of nationwide shipping orders, ensuring accuracy and quality standards are metPick and pack e-commerce orders efficiently and accuratelyStrategically manage e-commerce associates and checkout team members when assigned to e-commerce operationsEnsure smooth coordination between in-store and online order prioritiesMaintain website accuracy by monitoring product listings, availability, and pricing; submit updates or corrections as neededMonitor inventory levels, identify discrepancies, and report inventory issues or shortages to managementAddress guest concerns and complaints promptly and professionally, finding effective customer service resolutions that align with company standardsProvide feedback to management on operational concerns, losses, scanning errors, workflow inefficiencies, or customer trendsGreet customers and support front-of-house operations as needed, maintaining Happier Grocery’s service standardsMaintain cleanliness and organization of work areas, fulfillment spaces, and customer-facing zonesAdhere to all company policies, especially cash handling, safety protocols, and food handling standardsParticipate in inventory counts and product monitoring as neededAssist the front-end teams as is necessary.Prior experience in e-commerce order fulfillment, retail operations, or customer service preferredSupervisory or lead experience preferredProven ability to handle guest complaints and deliver thoughtful, solution-oriented customer service resolutionsStrong attention to detail and ability to manage multiple priorities in a fast-paced environmentExcellent communication, leadership, and interpersonal skillsComfortable using digital tools, order management systems, and internal communication platformsAbility to work independently and collaboratively with cross-functional teamsEffective time management and problem-solving skillsMust be 18 years or olderOpen availability requiredWillingness to comply with all relevant local and state laws, including those regarding alcohol handling