E-Commerce Fulfillment Associate

HAPPIER 365 LLC; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Happier Grocery, a health-forward grocery store in New York, seeks an Ecommerce Associate to fulfill online orders with care and accuracy. You will locate, scan, and assemble orders from the floor and back-of-house, selecting top-quality perishables and alternatives for out-of-stock items while maintaining strict presentation standards.

Responsibilities include secure packing with temperature control, handling order modifications and returns, and resolving dispatch delays under tight timelines.

Qualifications

• 2+ years of experience in a similar role.
• Superior communication skills.
• Ability to build relationships and embrace change.
• Great attention to detail.
• Organizational skills.
• Responsible and organized team player.
• Ability to bend and lift heavy loads (25lb-50lb).
• Data entry and computer skills.
• Understanding of safety protocols and requirements.

Responsibilities

• Utilize our internal software to accurately locate, scan, and assemble customer orders from the retail floor and back-of-house storage.
• Select only the highest-quality perishables, produce, and specialty items, strictly adhering to expiration dates and visual presentation standards.
• Select appropriate, high-quality alternatives for out-of-stock items, keeping customer preferences and dietary restrictions in mind.
• Securely pack orders using branded delivery materials, ensuring fragile items, frozen goods, and hot foods are separated and temperature controlled.
• Act as the point of contact for order modifications, processing customer returns, or resolving dispatch delays under tight timelines.
• Ensure a seamless, elevated experience that makes every customer feel at home
• You will be willing to flex where the team needs you in time of crucial support

Skills

2+ years in similar role

Superior communication

Relationship building

Attention to detail

Organizational skills

Team player

Lift 25-50 lb

Data entry

Safety protocols knowledge

Tools

Internal software

Order fulfillment software

Job description

SUMMARYHappier Grocery is a health-forward Grocery Store that seeks to provide a lifestyle oasis for New Yorkers. We are committed to providing the highest quality food and lifestyle experience.Happier Grocery is growing, and we’re looking for an Ecommerce Associate to join our team. This is a customer-facing role that is responsible for fulfilling online orders.You will play a pivotal role in maintaining our standards, managing incoming and outgoing orders, and consistently engaging with our in-store and virtual community.ResponsibilitiesUtilize our internal software to accurately locate, scan, and assemble customer orders from the retail floor and back-of-house storage.Select only the highest-quality perishables, produce, and specialty items, strictly adhering to expiration dates and visual presentation standards.Select appropriate, high-quality alternatives for out-of-stock items, keeping customer preferences and dietary restrictions in mind.Securely pack orders using branded delivery materials, ensuring fragile items, frozen goods, and hot foods are separated and temperature controlled.Act as the point of contact for order modifications, processing customer returns, or resolving dispatch delays under tight timelines.Ensure a seamless, elevated experience that makes every customer feel at homeYou will be willing to flex where the team needs you in time of crucial support2+ years of experience in a similar roleSuperior communication skillsAbility to build relationships and embrace change.Great attention to detailOrganizational skillsResponsible and organized team player.Ability to bend and lift heavy loads. 25lb-50lbData entry and computer skills.Understanding of safety protocols and requirements.