E-Commerce Fulfillment Specialist (Perishables & Fresh)

HAPPIER 365 LLC; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Happier Grocery, a health-forward grocery store in New York, seeks an Ecommerce Associate to fulfill online orders with care and accuracy. You will locate, scan, and assemble orders from the floor and back-of-house, selecting top-quality perishables and alternatives for out-of-stock items while maintaining strict presentation standards.

Responsibilities include secure packing with temperature control, handling order modifications and returns, and resolving dispatch delays under tight timelines.

Qualifications

• 2+ years of experience in a similar role.
• Superior communication skills.
• Ability to build relationships and embrace change.
• Great attention to detail.
• Organizational skills.
• Responsible and organized team player.
• Ability to bend and lift heavy loads (25lb-50lb).
• Data entry and computer skills.
• Understanding of safety protocols and requirements.

Responsibilities

• Utilize our internal software to accurately locate, scan, and assemble customer orders from the retail floor and back-of-house storage.
• Select only the highest-quality perishables, produce, and specialty items, strictly adhering to expiration dates and visual presentation standards.
• Select appropriate, high-quality alternatives for out-of-stock items, keeping customer preferences and dietary restrictions in mind.
• Securely pack orders using branded delivery materials, ensuring fragile items, frozen goods, and hot foods are separated and temperature controlled.
• Act as the point of contact for order modifications, processing customer returns, or resolving dispatch delays under tight timelines.
• Ensure a seamless, elevated experience that makes every customer feel at home
• You will be willing to flex where the team needs you in time of crucial support

Skills

2+ years in similar role

Superior communication

Relationship building

Attention to detail

Organizational skills

Team player

Lift 25-50 lb

Data entry

Safety protocols knowledge

Tools

Internal software

Order fulfillment software

Job description

Happier Grocery, a health-forward grocery store in New York, seeks an Ecommerce Associate to fulfill online orders with care and accuracy. You will locate, scan, and assemble orders from the floor and back-of-house, selecting top-quality perishables and alternatives for out-of-stock items while maintaining strict presentation standards.

Responsibilities include secure packing with temperature control, handling order modifications and returns, and resolving dispatch delays under tight timelines.