E-Commerce & In-Store Supervisor

Whole Foods Market; San Rafael (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in San Rafael, CA is seeking a Supervisor for Customer Service & E-Commerce to lead checkout, pickup, and delivery processes at the store, manage daily operations, and coach team members toward safety, quality, and strong performance.

You will monitor KPIs, optimize staffing, enforce health and safety standards, and collaborate with store leadership and delivery partners to deliver an outstanding customer experience.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring/training

Office suite

Tools

Email

Microsoft Office

Job description

Whole Foods Market in San Rafael, CA is seeking a Supervisor for Customer Service & E-Commerce to lead checkout, pickup, and delivery processes at the store, manage daily operations, and coach team members toward safety, quality, and strong performance.

You will monitor KPIs, optimize staffing, enforce health and safety standards, and collaborate with store leadership and delivery partners to deliver an outstanding customer experience.