E‑Commerce & Customer Service Supervisor

Whole Foods Market IP. L.P.; San Rafael (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Health & wellness programs

Job summary

Whole Foods Market in San Rafael, CA is seeking a Supervisor for Customer Service & E-Commerce to lead checkout experience and online ordering at the store. You will monitor KPIs, manage daily operations, coach team members, and ensure safety, quality, and strong customer service.

Collaborate with store leadership and 1P/3P partners to optimize in-store and online flow, balance labor, and drive program execution for delivery and pickup. Excellent communication and analytical skills required.

Qualifications

• 12+ months retail experience
• Ability to lead a team and manage evolving customer flows
• Strong communication and problem-solving skills

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Analysis skills

Interpersonal skills

Team building

Email & Office apps

Tools

Microsoft Office

Job description

Whole Foods Market in San Rafael, CA is seeking a Supervisor for Customer Service & E-Commerce to lead checkout experience and online ordering at the store. You will monitor KPIs, manage daily operations, coach team members, and ensure safety, quality, and strong customer service.

Collaborate with store leadership and 1P/3P partners to optimize in-store and online flow, balance labor, and drive program execution for delivery and pickup. Excellent communication and analytical skills required.