E‑Commerce & Customer Experience Supervisor

Whole Foods Market; Santa Rosa (CA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Santa Rosa, CA, is seeking a Supervisor to support Customer Service & E‑Commerce programs. You will lead checkout, grocery delivery and pickup operations, focus on safety, high-quality outbound orders, and a top-tier pickup experience while driving team productivity and program execution.

You will help manage capacity and labor, ensure adherence to pick processes, and oversee tasks for E‑Commerce; for Customer Service, you will manage cash, demand, and store processes,

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks balancing needs of all customers.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions and concerns.
• Supports relationships with departmental leaders, store leadership, and partners (e.g., Amazon).
• Fosters a positive teamwork environment with high morale and safety.
• Maintains security and cleanliness of workspaces and equipment.
• Develops, coaches, and motivates Team Members to sustain high performance.
• Identifies process improvements and models company values.

Skills

Task management

Analytics

Interpersonal skills

Mentoring

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market in Santa Rosa, CA, is seeking a Supervisor to support Customer Service & E‑Commerce programs. You will lead checkout, grocery delivery and pickup operations, focus on safety, high-quality outbound orders, and a top-tier pickup experience while driving team productivity and program execution.

You will help manage capacity and labor, ensure adherence to pick processes, and oversee tasks for E‑Commerce; for Customer Service, you will manage cash, demand, and store processes,