E-Commerce & Customer Experience Lead

Whole Foods Market; Fremont (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market in Fremont, CA seeks a Supervisor to support Customer Service & E-Commerce programs, leading checkout, pickup and delivery processes at the store. You will monitor performance, manage labor, ensure safety and adherence to procedures while coaching Team Members to deliver exceptional service.

You will work with store leadership and partners to optimize the customer experience, drive efficiency, and maintain high morale, with a focus on accurate cash handling and process

Qualifications

• 12+ months retail experience.
• Ability to manage in-store and online order flows.
• Proficient with Microsoft Office and email.
• Flexible schedule including nights and weekends.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Retail experience

Customer service

Teamwork

Safety awareness

Communication

Job description

Whole Foods Market in Fremont, CA seeks a Supervisor to support Customer Service & E-Commerce programs, leading checkout, pickup and delivery processes at the store. You will monitor performance, manage labor, ensure safety and adherence to procedures while coaching Team Members to deliver exceptional service.

You will work with store leadership and partners to optimize the customer experience, drive efficiency, and maintain high morale, with a focus on accurate cash handling and process