E‑Commerce & In‑Store Service Supervisor

Whole Foods Market; Parsippany-Troy Hills (NJ); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Parsippany, NJ seeks a Supervisor to support Customer Service & E-Commerce at the store level. You will help lead checkout, grocery delivery and pickup operations, while focusing on safety, quality of outbound online orders, and program execution.

You will monitor KPI metrics, manage capacity and labor, assign tasks, and coach Team Members to maintain a high performing, engaged team. Strong collaboration with store leadership and delivery partners is essential, along with

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching

MS Office

Tools

Microsoft Office

Job description

Whole Foods Market in Parsippany, NJ seeks a Supervisor to support Customer Service & E-Commerce at the store level. You will help lead checkout, grocery delivery and pickup operations, while focusing on safety, quality of outbound online orders, and program execution.

You will monitor KPI metrics, manage capacity and labor, assign tasks, and coach Team Members to maintain a high performing, engaged team. Strong collaboration with store leadership and delivery partners is essential, along with