E‑Commerce & Customer Service Leader

Whole Foods Market IP. L.P.; Town of Islip (NY); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Whole Benefits program

Job summary

Whole Foods Market in New York is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead processes that support checkout experience and grocery delivery & pickup, focus on safety, quality of online orders, and a smooth pickup experience while promoting team productivity and program execution.

You will monitor KPIs, manage daily operations including labor utilization and adherence to pick processes, coach team members, and ensure compliance

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays as needed.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns service and order tasks to balance needs of all customers.
• Seeks awareness of competitors and industry trends.
• Ensures a prompt response to customer questions or concerns.
• Supports collaboration with store leadership and partners (e.g., Amazon delivery drivers).
• Fosters a positive environment with teamwork and morale.
• Maintains safety, security, and adherence to regulations.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance and reduce turnover.
• Keeps workspaces clean and organized, including staging areas and coolers.
• Maintains security of equipment and cash handling.
• Identifies process improvement opportunities.
• Communicates and models company values and goals.

Skills

Task management

Analysis skills

Interpersonal skills

Teaching others

Email proficiency

Tools

Microsoft Office

Operations apps

Job description

Whole Foods Market in New York is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead processes that support checkout experience and grocery delivery & pickup, focus on safety, quality of online orders, and a smooth pickup experience while promoting team productivity and program execution.

You will monitor KPIs, manage daily operations including labor utilization and adherence to pick processes, coach team members, and ensure compliance