E-Commerce & In-Store Service Supervisor

Whole Foods Market; Lincoln (NE); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in Lincoln, NE is seeking a Supervisor for Customer Service & E-Commerce to lead checkout and online order processes at the store level. You will support the customer experience, grocery delivery and pickup, and monitor performance to ensure safety, quality, and efficiency.

You will coach Team Members, drive adherence to store processes, and collaborate with store leadership and partners to deliver exceptional service while upholding health and safety standards.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds team accountable for service.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns related tasks to balance needs of all customers.
• Seeks awareness of competitors and industry trends.
• Ensures effective response to customer questions or concerns.
• Collaborates with departmental leaders and store leadership and partners (e.g., Amazon delivery drivers).
• Fosters a positive environment of teamwork and morale.
• Maintains safety and security standards for Team Members.
• Ensures compliance with regulatory rules and standards.
• Coaches and mentors Team Members to sustain high performance and reduce turnover.

Skills

Task management

Analytical skills

Interpersonal skills

Team leadership

Tools

Microsoft Office

Job description

Whole Foods Market in Lincoln, NE is seeking a Supervisor for Customer Service & E-Commerce to lead checkout and online order processes at the store level. You will support the customer experience, grocery delivery and pickup, and monitor performance to ensure safety, quality, and efficiency.

You will coach Team Members, drive adherence to store processes, and collaborate with store leadership and partners to deliver exceptional service while upholding health and safety standards.