Customer Experience Lead - E-Commerce & Service

Whole Foods Market IP. L.P.; Lincoln (NE); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Lincoln, NE seeks an Associate Team Leader to support the Team Leader in running Customer Service & E‑Commerce programs, overseeing checkout, online orders, pickup, and delivery. You will coach staff, monitor metrics, and ensure safety and compliance.

You will balance in-store service with online order fulfillment, drive labor efficiency, and foster teamwork to deliver a superior customer experience across channels.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Balancing in-store customer service with online order completion.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Manages schedule to meet in-store needs and online order capacity.
• Develops, coaches and mentors Team Members to sustain performance.
• Ensures safety, regulatory compliance and store standards.

Skills

Task management

Labor utilization

Performance analysis

Communication

Leadership

Retail systems

Tools

Microsoft Office

Job description

Whole Foods Market in Lincoln, NE seeks an Associate Team Leader to support the Team Leader in running Customer Service & E‑Commerce programs, overseeing checkout, online orders, pickup, and delivery. You will coach staff, monitor metrics, and ensure safety and compliance.

You will balance in-store service with online order fulfillment, drive labor efficiency, and foster teamwork to deliver a superior customer experience across channels.