E-Commerce & Customer Service Supervisor - Store Ops

Whole Foods Market IP. L.P.; Lincoln (NE); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Store discount

Health & wellness programs

Job summary

Whole Foods Market in Lincoln, Nebraska seeks a Supervisor to support Customer Service & E-Commerce programs at the store level. You will lead checkout and grocery delivery/pickup operations, focus on safety, quality, and timely order fulfillment, and monitor performance metrics to guide the team.

You will coach team members, manage labor and process adherence, and collaborate with store leadership and partners to ensure a smooth customer experience.

Qualifications

• Minimum 12 months of retail experience.
• Must be able to lift 50 lbs.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns service tasks accordingly.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions and concerns.
• Supports relationships with leadership and partners, including Amazon delivery drivers.
• Fosters a positive environment with teamwork and morale.
• Maintains Team Member safety and security standards.
• Ensures regulatory compliance and quality controls.
• Develops and mentors Team Members to sustain high performance.
• Keeps workspaces clean and organized, including staging areas.
• Protects equipment and cash handling processes.
• Identifies opportunities for process improvements.
• Models company values and leadership principles.

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching / mentoring

Microsoft Office / Email

Job description

Whole Foods Market in Lincoln, Nebraska seeks a Supervisor to support Customer Service & E-Commerce programs at the store level. You will lead checkout and grocery delivery/pickup operations, focus on safety, quality, and timely order fulfillment, and monitor performance metrics to guide the team.

You will coach team members, manage labor and process adherence, and collaborate with store leadership and partners to ensure a smooth customer experience.