E‑Commerce Fulfillment Lead: Fast, Accurate Digital Orders

Fresh Market Inc.; Smithville (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K with company match

Medical/Dental/Vision insurance

Paid time off

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of digital fulfillment across curbside and delivery platforms. You will own order accuracy, speed to pick, and presentation while coordinating with store leadership and departments to ensure product availability and high standards.

Key responsibilities include leading daily orders, ensuring on-time delivery, and communicating substitutions.

Qualifications

• 2+ years of experience in retail, ecommerce, fulfillment or guest service.
• Strong attention to detail with the ability to manage multiple orders.
• Excellent communication for guest and team interactions.
• Ability to prioritize workload while meeting deadlines.
• Basic technology proficiency with mobile devices and scanners.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders across platforms.
• Maintain consistency across digital platforms and coordinate with partners.
• Ensure on-time order completion and effective substitutions communication.
• Collaborate with departments to maintain stock and presentation.
• Package and verify orders for accuracy and quality.
• Track metrics and share insights to drive improvements.
• Engage guests with friendly assistance throughout the store.
• Support cashiers and manage frontend guest flow for smooth checkouts.

Skills

Retail experience

eCommerce familiarity

Attention to detail

Communication skills

Prioritization

Technology proficiency

Education

High school diploma or equivalent

Tools

Order management systems

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of digital fulfillment across curbside and delivery platforms. You will own order accuracy, speed to pick, and presentation while coordinating with store leadership and departments to ensure product availability and high standards.

Key responsibilities include leading daily orders, ensuring on-time delivery, and communicating substitutions.