Digital Fulfillment Lead — Fast, Accurate Online Orders

Fresh Market Inc.; Williamsburg (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time–

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market seeks a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash and EZ Cater. You will own operational speed to pick, order accuracy, and collaboration with store leadership to maintain product availability, quality, and presentation—ensuring a seamless guest experience online and in-store.

This role requires attention to detail, strong communication, and flexibility to work

Qualifications

• 2+ years of experience in retail or eCommerce fulfillment or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency including mobile devices and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics and guest feedback to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and cashier support to deliver frictionless checkout.

Skills

Retail / eCommerce

Fulfillment operations

Guest service

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Order management systems

Handheld scanners

Mobile devices

Job description

The Fresh Market seeks a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash and EZ Cater. You will own operational speed to pick, order accuracy, and collaboration with store leadership to maintain product availability, quality, and presentation—ensuring a seamless guest experience online and in-store.

This role requires attention to detail, strong communication, and flexibility to work