E‑Commerce Fulfillment Lead — Digital Orders

Fresh Market Inc.; Ponte Vedra Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K contribution and company match

Financial Wellness Program

Personal time off and PTO options

Job summary

The Fresh Market is seeking a motivated leader to oversee daily digital fulfillment. You will drive order execution with speed and accuracy, coordinate with internal teams and partners, and maintain brand standards for guest satisfaction.

You will monitor substitutions, order changes, and in-stock conditions, collaborating across departments to achieve optimal merchandising and timely delivery or pickup for guests.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.
• Preferred: High school diploma or equivalent; retail, culinary, and/or grocery experience; experience with electronic shelf label systems or inventory tech.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Attention to detail

Customer service

Multitasking

Communication skills

Technology proficiency

Education

High school diploma or equivalent

Job description

The Fresh Market is seeking a motivated leader to oversee daily digital fulfillment. You will drive order execution with speed and accuracy, coordinate with internal teams and partners, and maintain brand standards for guest satisfaction.

You will monitor substitutions, order changes, and in-stock conditions, collaborating across departments to achieve optimal merchandising and timely delivery or pickup for guests.