Digital Fulfillment Lead — Fast, Accurate Online Orders

The Fresh Market; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability,  

Life Insurance

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside and third-party platforms. You will own speed, accuracy, and presentation of orders while coordinating with store leadership and department teams.

Ideal candidates will have 2+ years in retail or eCommerce, strong attention to detail, and good communication skills to ensure a seamless guest experience across channels and platforms.

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency with mobile devices and scanners.

Responsibilities

• Lead daily execution of all digital fulfillment orders with speed, accuracy, and brand standards.
• Maintain consistency across all digital platforms in coordination with internal teams and third-party partners.
• Ensure on-time order completion and proactive communication on substitutions and changes.
• Collaborate with department teams to ensure in-stock positions and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy and presentation before pickup or delivery.
• Track order metrics and guest feedback; share insights with leadership for continuous improvement.
• Engage guests with a friendly, helpful approach throughout the store and at the front-end.
• Support cashiers and manage frontend guest flow to deliver frictionless checkout experiences.

Skills

Retail experience

Online order fulfillment

Communication skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Tools

Order management systems

Mobile handheld scanners

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside and third-party platforms. You will own speed, accuracy, and presentation of orders while coordinating with store leadership and department teams.

Ideal candidates will have 2+ years in retail or eCommerce, strong attention to detail, and good communication skills to ensure a seamless guest experience across channels and platforms.