Digital Fulfillment Lead – Fast, Precise Online Orders

Fresh Market Inc.; Rockville (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early wage access up to $500 per pay

401K contribution and company match

Medical, Dental, Vision, Disability, &

Life Insurance (individual, family)

Discounts on pet insurance, daycare, &

Financial Wellness Program

Personal time off and time off buy

Discounts on event tickets

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across platforms like Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater.

You will own operational speed, order accuracy, and product presentation while working closely with store leadership and departments to maintain inventory quality and a guest-focused experience.

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency with mobile devices, scanners, and order systems.

Responsibilities

• Lead daily execution of all digital fulfillment orders with speed and accuracy.
• Maintain consistency across digital platforms and coordinate with internal teams.
• Ensure on-time order completion and clear substitutions/changes communication.
• Collaborate with departments to keep stock quality and presentation for digital orders.
• Stage, package, and verify orders before pick-up or delivery hand-off.
• Track metrics and guest feedback to drive continuous improvement.
• Engage guests with friendly service across the store.
• Support cashiers to ensure smooth checkout with minimal downtime.

Skills

Attention to detail

Multitasking

Communication skills

Prioritization

Customer service

Education

High school diploma or equivalent

Tools

Mobile devices

Handheld scanners

Order management systems

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across platforms like Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater.

You will own operational speed, order accuracy, and product presentation while working closely with store leadership and departments to maintain inventory quality and a guest-focused experience.