Digital Fulfillment Lead: Fast, Accurate Online Orders

Fresh Market Inc.; Farragut (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Team discount 40%

Early wage access (up to $500 per pay)

401K with company match

Financial Wellness Program

Paid time off

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to lead the daily execution of digital orders across Curbside, Instacart, Uber Eats, Doordash, and EZ Cater. You will partner with store leadership to ensure freshness, accuracy, and on-time delivery for every guest.

You’ll own order speed, pick accuracy, and inventory presentation while supporting cross-functional teams and maintaining brand standards across platforms.

Qualifications

• Minimum 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Leadership

Guest experience

Communication

Problem-solving

Flexible schedule

POS systems

Scheduling tools

MS Office

18+ years old

Education

Associate’s degree or equivalent experience

Tools

POS systems

Scheduling tools

MS Office

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to lead the daily execution of digital orders across Curbside, Instacart, Uber Eats, Doordash, and EZ Cater. You will partner with store leadership to ensure freshness, accuracy, and on-time delivery for every guest.

You’ll own order speed, pick accuracy, and inventory presentation while supporting cross-functional teams and maintaining brand standards across platforms.