Digital Fulfillment Lead — Seamless Online Orders

Fresh Market Inc.; Peachtree City (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to lead daily digital orders across curbside and delivery platforms. You will drive speed, accuracy, and consistency while partnering with store leadership to ensure product availability and presentation.

You’ll manage substitutions, track performance metrics, and engage guests with friendly service, supporting cashiers and ensuring smooth front-end operations.

Qualifications

• Progressive management experience in retail or related sectors.
• Strong leadership with ability to motivate teams.
• Track record of delivering exceptional guest experiences.
• Excellent communication, problem-solving, and conflict resolution.
• Ability to work a flexible schedule, including weekends/holidays.
• Basic proficiency with POS systems, scheduling tools, and MS Office.
• Must be 18 years or older.

Responsibilities

• Lead daily execution of digital fulfillment orders across platforms.
• Maintain consistency across digital channels with internal teams and partners.
• Ensure on-time completion, speed-to-pick, substitutions, and changes.
• Collaborate with departments to maintain stock and merchandising.
• Stage, package, verify orders for accuracy and presentation.
• Track metrics and guest feedback for continuous improvement.
• Engage guests with friendly service at front-end and storewide.
• Support cashiers and manage frontend guest flow to reduce backups.

Skills

Leadership

Guest service

Communication

Problem-solving

Flexibility

Education

Associate degree preferred

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to lead daily digital orders across curbside and delivery platforms. You will drive speed, accuracy, and consistency while partnering with store leadership to ensure product availability and presentation.

You’ll manage substitutions, track performance metrics, and engage guests with friendly service, supporting cashiers and ensuring smooth front-end operations.