Digital Fulfillment Lead — Fast, Precise Online Orders

Talentify

Wilmington (NC)

On-site

USD 42,000 - 62,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K with company match

Financial Wellness Program

Paid time off

Medical/Dental/Vision/Life Insurance

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist who will own and optimize our online order programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will partner with store leadership to maintain product availability, quality, and presentation, ensuring a seamless digital guest experience.

You’ll drive speed to pick, order accuracy, and timely substitutions, while mentoring teams to uphold brand standards and exceptional service.

Qualifications

2+ years of experience in retail, eCommerce, fulfillment, or guest service.
Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
Excellent communication skills for guest and team interactions.
Ability to prioritize workload while meeting tight deadlines.
Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
Must be 18 years of age or older.

Responsibilities

Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
Engage guests with a friendly, helpful approach at the front-end and throughout the store.
Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.