E-commerce Fulfillment Customer Success Manager (Hybrid)

New Horizons Employment Solutions; Minnesota; Hybrid; USD 55,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) or retirement savings plan

Job summary

A leading logistics provider is seeking an E-commerce Fulfillment Customer Success Manager. This role involves managing onboarding processes for over 150 clients, advocating for clients, and ensuring operational performance aligned with expectations. Candidates must have experience in customer success within a logistics or e-commerce environment and strong communication skills. This position offers competitive compensation in a hybrid work model.

Qualifications

• 3+ years of experience in customer success or account management.
• 1+ year managing customer service teams.
• Deep understanding of e-commerce fulfillment workflows.

Responsibilities

• Lead onboarding and integration efforts for clients.
• Monitor fulfillment KPIs and drive continuous improvement.
• Serve as daily point of contact for client inquiries.

Skills

Customer success management

Account management

Communication skills

Data analysis

WMS systems proficiency

E-commerce platforms knowledge

Education

High school diploma / GED

Tools

Extensiv

Freshdesk

Shopify

Amazon

TikTok Shop

Job description

A leading logistics provider is seeking an E-commerce Fulfillment Customer Success Manager. This role involves managing onboarding processes for over 150 clients, advocating for clients, and ensuring operational performance aligned with expectations. Candidates must have experience in customer success within a logistics or e-commerce environment and strong communication skills. This position offers competitive compensation in a hybrid work model.