Ecommerce CX Lead - Customer Success & Ops

KITH; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic eCommerce Customer Experience Manager to lead its customer service team. This role involves supervising offshore representatives, optimizing customer interactions, and implementing new initiatives to enhance service quality. The ideal candidate will have a strong background in online customer service, team leadership, and project management. Join a forward-thinking company that values creativity and customer satisfaction, and play a crucial role in shaping the customer experience in a fast-paced environment. If you are passionate about eCommerce and customer service, this opportunity is perfect for you.

Qualifications

• 4+ years in online customer service or operations required.
• Experience leading a customer service team and managing performance.

Responsibilities

• Lead and supervise the eCommerce customer service team.
• Monitor team performance and implement improvements.
• Manage customer service capacity during peak seasons.

Skills

Customer Service Management

Team Leadership

Project Management

Analytical Skills

Communication Skills

Problem Solving

Adaptability

Education

Bachelor's Degree

Tools

CRM Software

eCommerce Platforms (Shopify)

Microsoft Office (Word, Excel, PowerPoint)

Job description

An established industry player is seeking a dynamic eCommerce Customer Experience Manager to lead its customer service team. This role involves supervising offshore representatives, optimizing customer interactions, and implementing new initiatives to enhance service quality. The ideal candidate will have a strong background in online customer service, team leadership, and project management. Join a forward-thinking company that values creativity and customer satisfaction, and play a crucial role in shaping the customer experience in a fast-paced environment. If you are passionate about eCommerce and customer service, this opportunity is perfect for you.