Global Ecommerce Client Success Manager

myGwork - LGBTQ+ Business Community; Jersey City (NJ); Hybrid; USD 69,000 - 89,000; Full time

Benefits offered by this job

15 days PTO

401(k) with 100% company match

Comprehensive health benefits

Competitive salary

Professional development opportunities

Hybrid working model

Job summary

A global ecommerce solutions provider is seeking an Associate Customer Success Manager to enhance client sales and ensure satisfaction. The ideal candidate will have over 5 years in account management specifically in technology or ecommerce. Key responsibilities include driving revenue growth through effective client support and strategic account planning. The role offers competitive salary, hybrid work environment, and a comprehensive benefits package including 15 days PTO, 401(k) match, and health options.

Qualifications

• 5+ years of experience in an account management role in technology, SaaS, or Ecommerce.
• Proven ability to build and maintain strong internal and external relationships.
• Experience with enterprise reporting systems and data analysis.

Responsibilities

• Support CSM team's client sales and revenue goals.
• Respond to client questions and monitor incident tickets.
• Build strategic account plans for revenue growth.

Skills

API-based integrations

Ecommerce platforms

Client communication

Analytical skills

Technical proficiency

Education

Undergraduate degree in relevant field

Tools

Salesforce

Excel

PowerPoint

Job description

A global ecommerce solutions provider is seeking an Associate Customer Success Manager to enhance client sales and ensure satisfaction. The ideal candidate will have over 5 years in account management specifically in technology or ecommerce. Key responsibilities include driving revenue growth through effective client support and strategic account planning. The role offers competitive salary, hybrid work environment, and a comprehensive benefits package including 15 days PTO, 401(k) match, and health options.