Remote CSM: Elevate Logistics Outcomes

Terminal49; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Work from anywhere

401k retirement plan

Top-tier health care plans

Flexible vacation policy

Job summary

A leading logistics company is searching for a Customer Success Manager to enhance customer relationships and ensure successful adoption of services. This role involves onboarding, contract negotiations, and managing a portfolio of B2B accounts. The ideal candidate has over 4 years of experience in Customer Success, is detail-oriented, and possesses strong project management skills. The position includes benefits like remote work flexibility and top-tier healthcare plans.

Qualifications

• 4+ years of Customer Success experience managing B2B accounts.
• Track record of driving customer retention and success.
• Ability to develop actionable plans based on customer insights.

Responsibilities

• Own the post-sales customer lifecycle.
• Lead and manage customer relationships and success plans.
• Monitor customer health and drive engagement.

Skills

Customer Success experience

Project management

Communication skills

Collaboration

Education

BA/BS in supply chain, business administration, or related field

Job description

A leading logistics company is searching for a Customer Success Manager to enhance customer relationships and ensure successful adoption of services. This role involves onboarding, contract negotiations, and managing a portfolio of B2B accounts. The ideal candidate has over 4 years of experience in Customer Success, is detail-oriented, and possesses strong project management skills. The position includes benefits like remote work flexibility and top-tier healthcare plans.