ECommerce Operations Specialist

Apria; Phoenix (AZ); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health coverage

PTO

401(k)

FSA

Life insurance

Disability

Parental leave

Domestic partners

Well-being

Job summary

Accendra Health is seeking a Fraud & Payment Risk Specialist to monitor ecommerce payment processing, respond to disputes and chargebacks, and coordinate refunds. You will collaborate with merchandising, web, ecommerce operations, and customer service to mitigate fraud and protect revenue.

The role emphasizes leading fraud prevention strategies, mentoring order processing agents, and staying current on industry practices through ongoing trainings.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of 2 years’ experience in conducting fraud review and/or merchant account oversight.
• Experience with merchant accounts, payment processors and fraud tools.

Responsibilities

• Monitor ecommerce payment processing merchant accounts to respond to disputes and chargebacks.
• Collect information to respond to processor inquiries, disputes, and chargebacks.
• Request manual refunds via check when electronic refunds aren’t possible.
• Update customer and account records with actions taken on transactions.
• Assist in processing vendor orders and RMAs.
• Lead fraud prevention strategies and train team members on best practices.

Skills

English (reading, writing, verbal)

Education

Bachelor's degree preferred or equivalent

Tools

Merchant accounts & fraud tools

Microsoft Office Suite

Job description

The anticipated range for this position is $40-45/hr. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location.

• English (reading, writing, verbal)

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Job Summary

The anticipated range for this position is $40-45/hr. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location.

Essential Duties And Responsibilities

• Accountable for monitoring ecommerce payment processing merchant accounts to respond timely to all disputes and chargebacks.
• Collect all necessary account and order information to respond fully and accurately to all payment processor inquiries, disputes, and chargebacks.
• Accurately request manual refunds via check when unable to refund a transaction electronically.
• Update all customer and account records with all actions taken regarding an transactions.
• Assist in processing vendor orders and RMA’s.
• Participate in weekly team meetings and various trainings to stay up to date on latest payment processing fraudulent practices.
• Partners with e-commerce product merchandising, web development, ecommerce operations and customer service to effectively monitor potential exposure to fraudulent activity and conduct effective quality checks on orders.
• Lead our payment processing fraud prevention by defining strategies to mitigate payment processing fraud using pattern recognition and identity management techniques.
• Mentor and train a team of order processing agents on best practices of fraud prevention and management.
• Other duties as assigned.

Minimum Required Qualifications

Education and/or Experience

• Bachelor's degree preferred or equivalent experience.
• Minimum of 2 years’ experience in conducting fraud review and/or merchant account oversight.

Certificates, Licenses, Registrations or Professional Designations

Skills, Knowledge And Abilities

• Strong analytical, strategic thinking, and problem-solving skills.
• Strong relationship builder both within the organization and with external partners.

Computer Skills

• Experience with merchant accounts, payment processors and fraud tools.
• Proficient to expert experience with Microsoft® Office Suite (Excel, Word, and PowerPoint).

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Other Skills

• Must be willing to travel occasionally for training and other ecommerce initiatives (as required).
• Must be willing to work occasional weekends, and holidays from remote office to support launch and critical project timelines.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

T

TRAVEL

Other Information

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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