ECommerce Operations Specialist

Accendra Health, Inc.; Phoenix (AZ); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision care

401(k) Plan

Paid time off

Job summary

Accendra Health, Inc. seeks an E-Commerce Operations Specialist in Phoenix, AZ. You will monitor merchant accounts, respond to disputes and chargebacks, and assist with refunds when electronic refunds aren’t possible.

You’ll review orders for accuracy, detect potential fraud using fraud platforms, and provide monthly performance reporting. This role requires collaboration with merchandising, web development, ecommerce operations, and customer service.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of 2 years' experience in conducting fraud review and/or merchant account oversight.
• Strong analytical, strategic thinking, and problem-solving skills.
• Strong relationship builder both within the organization and with external partners.

Responsibilities

• Monitor ecommerce payment processing merchant accounts and respond to disputes and chargebacks promptly.
• Collect information to respond to processor inquiries and disputes.
• Request manual refunds when electronic refunds are not possible.
• Update customer and account records with actions taken.
• Assist in processing vendor orders and RMAs.
• Participate in weekly team meetings and trainings to stay updated on fraud trends.
• Collaborate with merchandising, web development, ecommerce operations and customer service to monitor fraud exposure.
• Lead fraud prevention strategies using pattern recognition and identity management.
• Mentor and train order processing agents on fraud prevention.
• Perform other duties as assigned.

Skills

Analytical thinking

Strategic thinking

Problem solving

Relationship building

Education

Bachelor's degree preferred or equivalent experience

Tools

Fraud tools

Microsoft Office

Job description

ECommerce Operations Specialist page is loaded## ECommerce Operations Specialistlocations: Phoenix, AZtime type: Full timeposted on: Posted Todayjob requisition id: REQ\\_26\\_70934At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life(TM).**JOB SUMMARY**The E-Commerce Specialist will be responsible for monitoring and responding timely to merchant account disputes and chargebacks along with manually requesting refunds when electronic refunds are not able to be processed. This position will also assist with reviewing order accuracy, identifying and taking action with potential fraud utilizing appropriate fraud platform and resources, and provide reporting to reflect monthly performance.**The anticipated range for this position is $40-45/hr. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location.****ESSENTIAL DUTIES AND RESPONSIBILITIES**| Accountable for monitoring ecommerce payment processing merchant accounts to respond timely to all disputes and chargebacks.| Collect all necessary account and order information to respond fully and accurately to all payment processor inquiries, disputes, and chargebacks.| Accurately request manual refunds via check when unable to refund a transaction electronically.| Update all customer and account records with all actions taken regarding an transactions.| Assist in processing vendor orders and RMA's.| Participate in weekly team meetings and various trainings to stay up to date on latest payment processing fraudulent practices.| Partners with e-commerce product merchandising, web development, ecommerce operations and customer service to effectively monitor potential exposure to fraudulent activity and conduct effective quality checks on orders.| Lead our payment processing fraud prevention by defining strategies to mitigate payment processing fraud using pattern recognition and identity management techniques.| Mentor and train a team of order processing agents on best practices of fraud prevention and management.| Other duties as assigned.**MINIMUM REQUIRED QUALIFICATIONS****Education and/or Experience**| Bachelor's degree preferred or equivalent experience.| Minimum of 2 years' experience in conducting fraud review and/or merchant account oversight.Certificates, Licenses, Registrations or Professional Designations**SKILLS, KNOWLEDGE AND ABILITIES**| Strong analytical, strategic thinking, and problem-solving skills.| Strong relationship builder both within the organization and with external partners.**Computer Skills**| Experience with merchant accounts, payment processors and fraud tools.| Proficient to expert experience with Microsoft(R) Office Suite (Excel, Word, and PowerPoint).**Language Skills**- English (reading, writing, verbal)**Mathematical Skills**- College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.**Other Skills**| Must be willing to travel occasionally for training and other ecommerce initiatives (as required).| Must be willing to work occasional weekends, and holidays from remote office to support launch and critical project timelines.**PHYSICAL DEMANDS**This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.**WORK ENVIRONMEN**TWork is performed in an office setting with exposure to moderate noise.**TRAVEL**Occasional travel as required.**OTHER INFORMATION**The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position.#Accendrahealth**Teammate Benefits**As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:* Medical, dental, and vision care coverage* Paid time off plan* 401(k) Plan* Flexible Spending Accounts* Basic life insurance* Short-and long-term disability coverage* Accident insurance* Teammate Assistance Program* Paid parental leave* Domestic partner benefits* Mental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.*Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.*#ApriaHealthcare#AccendraHealthAt Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.If you're interested in meaningful work with impact, explore our career opportunities | from remote-friendly to hybrid and in-person roles | and join us in our purpose of Bringing Care To Life(TM).