ECommerce Operations Specialist

Apria Healthcare LLC; Arizona; Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is hiring an E-Commerce Specialist to monitor disputes, respond to chargebacks, and assist with refunds and order verification. The role involves analyzing fraud risk, partnering with ecommerce teams, and reporting on monthly performance.

The position offers opportunities to mentor teammates and grow in a fast-paced online payments environment. Ideal candidates have a bachelor’s degree (or equivalent) and at least 2 years in fraud review or merchant oversight.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Minimum of 2 years’ experience in fraud review and/or merchant account oversight.

Responsibilities

• Monitor ecommerce payment processing and respond to disputes and chargebacks promptly.
• Collect and provide required information for inquiries and disputes.
• Process manual refunds when electronic refunds are not possible.
• Maintain accurate customer and account records for all actions.
• Support vendor orders and return merchandise authorizations (RMAs).
• Participate in trainings to stay current on fraud practices.
• Collaborate with merchandising, web, ecommerce ops and customer service to curb fraud.

Skills

Analytical skills

Strategic thinking

Problem solving

Relationship building

Education

Bachelor’s degree or equivalent

Tools

Fraud tools

Payment processors

Microsoft Excel

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

JOB SUMMARY

The E-Commerce Specialist will be responsible for monitoring and responding timely to merchant account disputes and chargebacks along with manually requesting refunds when electronic refunds are not able to be processed. This position will also assist with reviewing order accuracy, identifying and taking action with potential fraud utilizing appropriate fraud platform and resources, and provide reporting to reflect monthly performance. The anticipated range for this position is $40-45/hr. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accountable for monitoring ecommerce payment processing merchant accounts to respond timely to all disputes and chargebacks.
• Collect all necessary account and order information to respond fully and accurately to all payment processor inquiries, disputes, and chargebacks.
• Accurately request manual refunds via check when unable to refund a transaction electronically.
• Update all customer and account records with all actions taken regarding an transactions.
• Assist in processing vendor orders and RMA’s.
• Participate in weekly team meetings and various trainings to stay up to date on latest payment processing fraudulent practices.
• Partners with e-commerce product merchandising, web development, ecommerce operations and customer service to effectively monitor potential exposure to fraudulent activity and conduct effective quality checks on orders.
• Lead our payment processing fraud prevention by defining strategies to mitigate payment processing fraud using pattern recognition and identity management techniques.
• Mentor and train a team of order processing agents on best practices of fraud prevention and management.
• Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

• Education and/or Experience
• Bachelor’s degree preferred or equivalent experience.
• Minimum of 2 years’ experience in conducting fraud review and/or merchant account oversight.

Certificates, Licenses, Registrations or Professional Designations

SKILLS, KNOWLEDGE AND ABILITIES

• Strong analytical, strategic thinking, and problem-solving skills.
• Strong relationship builder both within the organization and with external partners.

Computer Skills

• Experience with merchant accounts, payment processors and fraud tools.
• Proficient to expert experience with Microsoft® Office Suite (Excel, Word, and PowerPoint).

Language Skills

English (reading, writing, verbal)

Mathematical Skills

College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

Other Skills

• Must be willing to travel occasionally for training and other ecommerce initiatives (as required).
• Must be willing to work occasional weekends, and holidays from remote office to support launch and critical project timelines.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.