e-COMMERCE/DEPARTMENT LEAD

Kroger Mountain View Foods; Lapeer (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the grocery sector seeks an e-Commerce/Department Lead to assist in managing the operations of their e-Commerce department. The role involves training team members, ensuring compliance with safety procedures, and maintaining customer satisfaction. Ideal candidates will have supervisory experience and strong communication skills.

Qualifications

• Proven supervisory experience.
• Excellent communication skills.
• Basic knowledge of computers.

Responsibilities

• Assist in managing day-to-day operations of the e-Commerce department.
• Train team members on functions and duties.
• Ensure compliance with food safety procedures.

Skills

Communication

Supervisory Experience

Self-directed

Job description

Join to apply for the e-COMMERCE/DEPARTMENT LEAD role at Kroger Mountain View Foods

Assist the Store e-Commerce manager in managing the day-to-day operations of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
2. Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
3. Perform responsibilities required of selectors and customer attendants as needed.
4. Train all functions and duties of the selector and customer attendant roles.
5. Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
6. Assist with scheduling to meet operational and associates’ needs.
7. Maintain the intake of customer orders and distribute and assign work.
8. Print and distribute order labels, including orders for perishable departments.
9. Troubleshoot e-Commerce equipment and devices.
10. Maintain supplies needed for duties.
11. Keep staging areas and equipment organized and clean.
12. Report discrepancies in pricing, scanning, item location, and temperature types.
13. Perform opening and closing procedures.
14. Implement process improvements as directed.
15. Provide feedback on team members’ performance.
16. Work cooperatively in high-paced and stressful environments.
17. Manage conflicts reasonably and cooperatively.
18. Act with honesty and integrity regarding customer and business information.
19. Follow directions and seek assistance when needed.
20. Support interactions with minors, individuals with special needs, and older adults.
21. Perform essential job functions with or without reasonable accommodations.

Qualifications

Minimum

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent communication skills.
• Basic math skills.
• Self-directed with minimal supervision.

Desired

• Experience in production or warehouse environments, stocking, or cashier roles.