e-COMMERCE/DEPARTMENT LEAD

Kroger; Bloomfield Hills (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Kroger is seeking an e-Commerce/Department Lead in Bloomfield Hills, MI. This role involves managing daily operations, training staff, and ensuring customer satisfaction. Ideal candidates will have supervisory experience and strong communication skills, along with a commitment to the company's core values.

Benefits

Comprehensive healthcare coverage

Flexible scheduling with paid time off

Emotional and financial support programs

Employee discounts

Tuition reimbursement up to $21,000

Training and career development opportunities

Qualifications

• Proven supervisory experience required.
• Ability to read shelf tags and basic computer knowledge.
• Excellent communication and basic math skills.

Responsibilities

• Assist in managing day-to-day operations of the e-Commerce department.
• Train team members and act as the person in charge when needed.
• Ensure compliance with food safety procedures and company guidelines.

Skills

Communication

Supervisory Skills

Basic Math

Self-directed

Job description

Join to apply for the e-COMMERCE/DEPARTMENT LEAD role at Kroger

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities:

1. Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
2. Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
3. Perform responsibilities of selectors and customer attendants as needed.
4. Train team members in their roles.
5. Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
6. Assist with scheduling to meet operational and staff needs.
7. Maintain customer order intake and assign work accordingly.
8. Print and distribute order labels, including for perishable departments.
9. Troubleshoot e-Commerce equipment and devices.
10. Maintain supplies and organize staging areas and equipment.
11. Report discrepancies in pricing, scanning, item location, or temperature to the manager.
12. Perform opening and closing procedures.
13. Implement process improvements as directed.
14. Provide feedback on team members' performance.
15. Work cooperatively in high-paced, stressful environments.
16. Manage conflicts constructively.
17. Act with honesty and integrity regarding customer and business information.
18. Follow directions and seek assistance when needed.
19. Support interactions with minors, individuals with special needs, and older adults.
20. Perform essential job functions with or without reasonable accommodation.

Qualifications:

Minimum:

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic computer knowledge.
• Excellent communication skills.
• Basic math skills.
• Self-directed with minimal supervision.

Desired:

• Experience in production or warehouse environments, stocking, or cashier roles.

About Us:

Kroger is a leading retailer with nearly 2,800 stores across 35 states, committed to diversity, innovation, and community engagement. We value our people and aim to provide opportunities for growth and success.

Benefits:

• Comprehensive healthcare coverage.
• Flexible scheduling with paid time off.
• Emotional and financial support programs.
• Employee discounts.
• Tuition reimbursement up to $21,000.
• Training and career development opportunities.

For more details, visit our Benefits Page.