E‑Commerce & Customer Service Team Leader

Whole Foods Market IP. L.P.; Austin (TX); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market IP. L.P. is seeking an Associate Team Leader to support the Team Leader in Customer Service and E-Commerce programs. You will oversee checkout experiences, grocery delivery and pickup at your store, monitor performance metrics, and drive safe, efficient store operations.

You will coach Team Members, balance labor, ensure adherence to pick and delivery processes, and maintain health and safety standards while working a flexible schedule including nights and weekends.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks to balance needs.
• Monitors schedules to meet in-store needs, online capacity, and labor budget.
• Develops, coaches, and mentors Team Members to sustain high performance.

Skills

Task management

Labor utilization

Performance analysis

Communication

Leadership

Training/mentoring

Retail operations

MS Office

Dashboards

Retail systems

Tools

POS systems

Mobile apps

Dashboard software

Job description

Whole Foods Market IP. L.P. is seeking an Associate Team Leader to support the Team Leader in Customer Service and E-Commerce programs. You will oversee checkout experiences, grocery delivery and pickup at your store, monitor performance metrics, and drive safe, efficient store operations.

You will coach Team Members, balance labor, ensure adherence to pick and delivery processes, and maintain health and safety standards while working a flexible schedule including nights and weekends.