E-Commerce & Customer Service Lead

Whole Foods Market; Santa Barbara (CA); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market in California seeks an Associate Team Leader to support the Team Leader in guiding Customer Service & E-Commerce programs, ensuring a smooth checkout experience and reliable grocery delivery and pickup. You will monitor KPIs, supervise daily operations, manage labor, and uphold safety standards.

You will coach Team Members, participate in hiring, and promote WFM values while driving a positive, collaborative store environment. Flexible schedule expected.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Develops, coaches, mentors, and motivates Team Members to sustain a high performing team.

Skills

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Teaching others

Decision making

Email proficiency

Office applications

Retail systems

Tools

Microsoft Office

Email

Retail dashboards

Retail systems

Job description

Whole Foods Market in California seeks an Associate Team Leader to support the Team Leader in guiding Customer Service & E-Commerce programs, ensuring a smooth checkout experience and reliable grocery delivery and pickup. You will monitor KPIs, supervise daily operations, manage labor, and uphold safety standards.

You will coach Team Members, participate in hiring, and promote WFM values while driving a positive, collaborative store environment. Flexible schedule expected.