E‑Commerce & Customer Service Team Leader

Whole Foods Market; Charlotte (NC); On-site; USD 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to oversee Customer Service and E-Commerce programs. This role emphasizes delivering exceptional customer experiences while managing team productivity and operational excellence. You will lead a team, ensuring adherence to safety and quality standards, while fostering a collaborative environment. If you thrive in a fast-paced setting and are passionate about driving performance through effective leadership, this opportunity is perfect for you. Join a company committed to nourishing people and the planet, and make a significant impact in your community.

Qualifications

• 24+ months retail experience with 12+ months in team leadership.
• Experience leading high-volume teams and managing performance metrics.

Responsibilities

• Deliver outstanding customer service and manage team performance.
• Ensure compliance with health and safety regulations and manage operations.

Skills

Task Management

Labor Utilization

Performance Analysis

Interpersonal Skills

Team Building

Decision-Making

Microsoft Office

Retail Systems Understanding

Tools

Email

Operations-Related Applications

Mobile Applications

Job description

An established industry player is seeking a dynamic Team Leader to oversee Customer Service and E-Commerce programs. This role emphasizes delivering exceptional customer experiences while managing team productivity and operational excellence. You will lead a team, ensuring adherence to safety and quality standards, while fostering a collaborative environment. If you thrive in a fast-paced setting and are passionate about driving performance through effective leadership, this opportunity is perfect for you. Join a company committed to nourishing people and the planet, and make a significant impact in your community.