E‑Commerce & Customer Service Team Leader

Whole Foods Market; Atlanta (GA); On-site; USD 30,858 - 55,655; Full time

Benefits offered by this job

Health insurance

Retirement plan benefits

Paid time off

Store discount

Job summary

A leading grocery retailer in Atlanta is seeking a Customer Service & E-Commerce Team Leader to provide overall leadership in customer service and e-commerce operations. This role involves managing team productivity, ensuring a high-quality customer experience, and coaching staff. A minimum of 24 months retail experience with 12 months in team leadership is required. Competitive hourly pay and benefits provided.

Qualifications

• Lead and develop Associate Team Leaders, Supervisors, Team Trainers, and Team Members.
• Manage daily operations and ensure a high-quality checkout experience.
• Coach and mentor team members to build a high-performing team.

Responsibilities

• Deliver outstanding customer experience and hold all team members accountable for exceptional service.
• Monitor in-store and online customer flow; assign tasks to balance needs of all customers.
• Ensure compliance with regulatory rules and standards.
• Make hiring and separation decisions with store leadership.

Skills

Exceptional task-management ability to balance dynamic customer flows

Strong understanding of how labor utilization and task management influence performance metrics and customer experience

Strong analytical skills to root cause underperformance

Excellent verbal and written communication

Excellent interpersonal skills

Capability to teach others

Demonstrated decision-making and leadership skills

Proficiency with email and Microsoft Office

Education

24+ months retail experience including 12+ months of team leadership experience

Tools

Microsoft Office

Job description

A leading grocery retailer in Atlanta is seeking a Customer Service & E-Commerce Team Leader to provide overall leadership in customer service and e-commerce operations. This role involves managing team productivity, ensuring a high-quality customer experience, and coaching staff. A minimum of 24 months retail experience with 12 months in team leadership is required. Competitive hourly pay and benefits provided.