E-Commerce Customer Experience Specialist

Modern Builders Supply Inc.; Toledo (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Paid weekly via direct deposit

Medical, dental, vision, disability and life insurance

Job summary

A leading supplier of building products is seeking a Customer Service representative for their E-Commerce division. In this role, you will respond to customer inquiries via phone and email, document interactions in CRM, and manage tracking information for orders. Ideal candidates should possess strong interpersonal skills and attention to detail, with previous customer service experience preferred. Join a team offering competitive wages and comprehensive insurance benefits.

Qualifications

• Knowledge of company policies, procedures, and mission.
• Understanding of building products/roofing industry preferred.
• Previous customer service or retail sales experience preferred.

Responsibilities

• Answer incoming calls and emails efficiently.
• Document interactions within CRM.
• Generate and develop new customer accounts.

Skills

Interpersonal communication

Attention to detail

Problem-solving

Time management

Job description

A leading supplier of building products is seeking a Customer Service representative for their E-Commerce division. In this role, you will respond to customer inquiries via phone and email, document interactions in CRM, and manage tracking information for orders. Ideal candidates should possess strong interpersonal skills and attention to detail, with previous customer service experience preferred. Join a team offering competitive wages and comprehensive insurance benefits.