Customer Experience & E‑Commerce Team Lead

Whole Foods Market; Chamblee (GA); On-site; USD 30,858 - 55,655; Full time

Benefits offered by this job

Health insurance

Retirement plan benefits

Paid time off

Store discount

Job summary

A prominent natural foods retailer is seeking a Team Leader for Customer Service & E-Commerce. In this role, you will oversee the checkout experience and grocery delivery operations, ensuring exceptional customer service and team performance. You will be responsible for managing daily operations, maintaining regulatory compliance, and fostering a positive team environment. The ideal candidate will have 24+ months retail experience, including leadership, and be ready to engage in high-volume team management. Competitive hourly wage based on experience.

Qualifications

• 24+ months retail experience, including 12+ months of team leadership experience.
• Experience leading high-volume teams.
• Ability to work overtime during peak seasons.

Responsibilities

• Lead and develop team members to ensure outstanding customer service.
• Monitor in-store and online customer flow and performance.
• Ensure compliance with safety and regulatory standards.
• Develop and mentor team members for high performance.

Skills

Task management

Labor utilization

Analytical skills

Communication skills

Interpersonal skills

Tools

Microsoft Office

Mobile applications

Job description

A prominent natural foods retailer is seeking a Team Leader for Customer Service & E-Commerce. In this role, you will oversee the checkout experience and grocery delivery operations, ensuring exceptional customer service and team performance. You will be responsible for managing daily operations, maintaining regulatory compliance, and fostering a positive team environment. The ideal candidate will have 24+ months retail experience, including leadership, and be ready to engage in high-volume team management. Competitive hourly wage based on experience.