E‑Commerce & Customer Service Team Lead

Whole Foods Market IP. L.P.; Sonoma (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Sonoma, CA is seeking an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs, focusing on checkout experience, grocery delivery, and pickup. You will drive safety, efficiency, and high morale while managing day-to-day operations and labor utilization.

The role involves coaching Team Members, improving processes, and ensuring compliance with health and safety regulations. Nights, weekends, and holidays may be required.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.

Skills

Task management

Labor utilization

Performance metrics

Communication skills

Team leadership

MS Office

Retail systems

Tools

MS Office

Retail dashboards

Job description

Whole Foods Market in Sonoma, CA is seeking an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs, focusing on checkout experience, grocery delivery, and pickup. You will drive safety, efficiency, and high morale while managing day-to-day operations and labor utilization.

The role involves coaching Team Members, improving processes, and ensuring compliance with health and safety regulations. Nights, weekends, and holidays may be required.