E-Commerce & Customer Service Team Lead - Growth & Impact

Whole Foods Market; Angel Run (FL); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Florida seeks an Associate Team Leader to support the Team Leader in delivering exceptional customer service and executing Customer Service & E-Commerce programs, including checkout, grocery delivery and pickup at the store. You will monitor KPIs, lead daily operations, coach Team Members, and participate in hiring, while promoting WFM core values.

You will ensure safety, regulatory compliance and high morale, balancing customer needs with efficiency and accuracy in every

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Proven leadership and coaching abilities.
• Experience using MS Office and retail apps.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Balances in-store customer service with online order completion.
• Monitors the schedule to meet in-store needs and online order capacity.
• Maintains safety and security standards and enforces regulatory rules.

Skills

Task management

Labor utilization

Performance metrics

Communication skills

Team leadership

Mentoring

Decision making

MS Office

Retail systems

Job description

Whole Foods Market in Florida seeks an Associate Team Leader to support the Team Leader in delivering exceptional customer service and executing Customer Service & E-Commerce programs, including checkout, grocery delivery and pickup at the store. You will monitor KPIs, lead daily operations, coach Team Members, and participate in hiring, while promoting WFM core values.

You will ensure safety, regulatory compliance and high morale, balancing customer needs with efficiency and accuracy in every