E‑Commerce & Customer Service Team Lead

Whole Foods Market IP. L.P.

Naples (FL)

On-site

USD 26,000 - 46,000

Full time

11 days ago

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Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Naples, FL is seeking an Associate Team Leader to support the Team Leader in directing Customer Service and E-Commerce programs. You will oversee checkout experience, online order fulfillment, and the in-store teams, ensuring safety, quality, and efficient processes.

The role emphasizes coaching Team Members, monitoring performance through KPI metrics, and collaborating with store leadership and Amazon 1P/3P partners to deliver outstanding customer service and compliant

Qualifications

18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

Delivers outstanding customer experience and holds Team Members accountable for service quality.
Establishes clear expectations for balancing in-store service and online order completion.
Monitors in-store and online customer flow and assigns service tasks accordingly.
Monitors the schedule to balance in-store needs, online order capacity, and labor budget.
Supports collaborative relationships with store leadership and 1P/3P partners (e.g., Amazon delivery drivers).
Coaches, mentors, and motivates Team Members to sustain high performance and reduce turnover.
Ensures compliance with health, safety and regulatory standards.
Maintains cleanliness and security of workspaces and equipment.
Identifies process improvements and communicates findings to leadership.