E-Commerce & Customer Service Lead

Whole Foods Market IP. L.P.; Tampa (FL); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Other Team Member perks

Job summary

Whole Foods Market in Tampa is seeking a Supervisor to lead daily Customer Service and E-Commerce operations, ensuring top-notch checkout, pickup, and delivery experiences. You will guide Team Members, optimize labor use, and monitor performance against KPIs to drive safety, quality, and efficiency.

You will collaborate with store leadership, ensure regulatory compliance, and foster a positive, high-performing team while modeling WFM values and initiatives.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes balance between in-store service and online orders.
• Monitors customer flow and assigns tasks to optimize service and order completion.
• Supports collaboration with store leadership and partners (e.g., Amazon delivery drivers).
• Coaches and motivates Team Members to sustain high performance and morale.
• Ensures safety, cleanliness, and adherence to policies.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring

MS Office

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market in Tampa is seeking a Supervisor to lead daily Customer Service and E-Commerce operations, ensuring top-notch checkout, pickup, and delivery experiences. You will guide Team Members, optimize labor use, and monitor performance against KPIs to drive safety, quality, and efficiency.

You will collaborate with store leadership, ensure regulatory compliance, and foster a positive, high-performing team while modeling WFM values and initiatives.