E-Commerce & Customer Service Team Leader

Whole Foods Market; Naples (FL); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market in Naples, FL is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout, online orders, pickups, and in-store operations to deliver exceptional service.

You will coach Team Members, monitor KPIs, ensure safety and regulatory compliance, manage schedules and labor, and partner with store leadership and delivery partners to optimize performance and guest experience.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Balances in-store customer service with online order completion.
• Monitors schedule to meet customer needs and labor budget.
• Coaches, mentors, and motivates Team Members for high performance.
• Ensures safety, cleanliness, and regulatory compliance.

Skills

Retail experience

Supervisory experience

Communication skills

Team leadership

Job description

Whole Foods Market in Naples, FL is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout, online orders, pickups, and in-store operations to deliver exceptional service.

You will coach Team Members, monitor KPIs, ensure safety and regulatory compliance, manage schedules and labor, and partner with store leadership and delivery partners to optimize performance and guest experience.